versaSRS Help Desk

versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules as defined in the modules matrix. 5 Queues are included.

• Feature-Rich Ticketing System
• Service Request System
• Faster incident/issue resolution
• Self service portal

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versaSRS Service Desk

versaSRS Service Desk delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning (250 nodes included). 20 Queues are included and all relevant modules.

• Faster processing of customer enquiries
• Feature rich at an affordable price
• Faster incident/issue resolution
• Improved quality of service

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versaSRS ITSM/ITIL

For companies requiring the full ITIL framework, versaSRS ITSM is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning (unlimited nodes included) and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.

• Incident Management
• Problem Management
• Change Management
• Asset Management

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