Adelaide City Council

"versaSRS HelpDesk has greatly improved the entire business process for service requests from start to completion .. And we have only touched on the surface of what the software is really capable of."

Jannis Seccafien, Customer Service Officer Property, Corporate Property, Adelaide City Council

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Australian Satellite Communications

"In the case of our largest contract we were able to provide more than the Service Level Agreements. We are a long way ahead of a lot of the other contractors."

Michael Blake, Service Manager, Australian Satellite Communications

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BHP Billiton Global

BHP Billiton was previously using a Vantive Help Desk with an Oracle backend database. The challenge was integration with Active Directory, GSAP and the importing of legacy data. Due to our solution being built on Microsoft Enterprise platforms, our solution was highly scalable, reliable and robust. The solution also included a custom disaster recovery mechanism. Due to the solution being browser-based there was an immediate ROI as no desktop rollout was required.

Based on the Microsoft .NET Framework and delivered through the web browser, versaSRS HelpDesk provides BHP Billiton with a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. As a result versaSRS HelpDesk has been adopted by BHP Billiton as the product of choice for managing their help desk, as well as being used extensively by other departments, such as HR & Payroll, to effectively manage required actions and requests internally throughout the organisation.

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