User Functions*
- Submit Request / Issues / Enquiries
- Look-Up Ticket
- Respond to Tickets
- Knowledgebase Searching / Search Issues
- Receive Email Notifications
- Add Notes to Issues
- Add Solution to Issue
- Close Issue
- Create Knowledgebase Articles
- Access to Hot News Board for System-wide Alerts and Support Issues
- Plus much, much more...
Administrator/Manager Functions*
- Create Job Templates
- Assign Tickets
- Automatically Log Jobs (Schedule Jobs)
- Manage Hot News Articles
- Manage System Queues, Skill Groups and Users
- Establish Issue Types and Subtypes (Keys) and Set Associated Priorities
- Manage Notification Templates
- Manage the Knowledge Base System
- Plus much, much more...
Modules
As all of VersaDev's applications are built upon a strong, yet modular foundation. This simple structure allows for the easy integration of add-on modules which add new functionality to the core application.
With its Open Model Architecture & Design - versaSRS can be used for any business process or service.
VersaDev - Capabilities Statement
* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed.
To compare versaSRS Editions, please go here Edition Comparison