versaSRSMobile / MS Outlook Plugin - Mobile & Smartphone Application

Giving your staff the power of mobility, versaSRSMobile allows versaSRS HelpDesk calls / jobs to be taken anywhere on a Pocket PC - no longer tying them to their desk.

versaSRSMobile / MS Outlook Plugin - FREE

versaSRSMobile - Pocket PC Windows Mobile 2003 Pocket PC Support

Giving your staff the power of mobility, versaSRSMobile allows versaSRS HelpDesk calls/jobs to be taken anywhere on a Pocket PC - no longer tying them to their desk.

Users of versaSRSMobile now will have the power to bring up job requests at the source of the problem, for example while visiting a requestor in another department, or anywhere in the business*.

versaMobile - Download


versaSRSMobile - MS Outlook PluginMS Outlook Support

Operators can use versaSRSMobile as a plugin to Microsoft Outlook, providing staff with the ability to view all versaSRS HelpDesk related calls/jobs directly through their Outlook folders. This means that Support Staff can monitor calls or jobs in versaSRS HelpDesk without having to be in the main versaSRS HelpDesk application.


Capabilities 


  • View call details from within MS Outlook
  • View call details via a Pocket PC Windows Mobile 2003 device*
  • Log New Calls and Update Existing calls using MS Pocket Outlook
  • Embed within your existing intranet / extranet

versaSRSMobile Technology 


  • Microsoft ASP.Net
  • Web Services
  • MS SQL 2000 / MS SQL 2005 / MSDE 2000

Hosting Requirements 


VersaDev provides an ASP.Net application. Your company is responsible for providing the hosting server(s). Minimum hosting requirements are listed below:

  • Microsoft Windows Server 2003 / 2000, Microsoft Windows Vista* / XP*
  • Microsoft Internet Information Server (IIS) 6.0
  • Microsoft .Net Framework 1.1 (free download from Microsoft)
  • SQL Server 2000 or the Microsoft SQL Server Desktop Engine (MSDE) 2000 (MSDE is a free download from Microsoft)
  • Wireless Lan / Hotspots Required
  • ASP.NET
* Microsoft Windows Vista, Windows XP is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2000 or 2003.

Mobile Device Client Requirements 


  • Pocket PC Windows Mobile 2003 (min)
  • Network connection
  • Web browser: Microsoft Pocket Internet Explorer (support for frames)
  • Java Script enabled
  • Cookies enabled
  • Screen resolution 240 x 320 (min)

MS Outlook Requirements 


  • Microsoft Outlook 2000 / 2003 / 2007
  • Web browser: Microsoft Internet Explorer 5.5 and above
  • Pop-Up Blocking Software Disabled or App Added to Allowable Site List
  • Java Script enabled
  • Cookies enabled
  • Screen resolution 800 x 600 (min)



If you would like more information, please contact sales@versadev.com

* Please Note: versaSRSMobile for Pocket PC requires a Wireless Lan, Network Connection, or Internet Connection to view calls. The current version of versaSRSMobile does not allow for offline 'Sync' of calls to device for use away from a network environment.

versaSRSMobile for versaSRS HelpDesk 3.3.0 (version 1.3.0 - released 26 June 2007)


Download Now! 		For Microsoft Windows Server 2008 / 2003 / 2000 / Windows 7* / Vista* / XP* (330 KB File Size)
click to view versaSRSMobile - Installation Notes.
(Installation Notes also included in above download package)
* Microsoft Windows Windows 7, Vista, Windows XP is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2000 or 2003.

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