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Three New Products
versaSRS v5.0 is now available as three unique products: Help Desk, Service Desk & ITSM/ITIL.
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Asset Discovery *
Available as agent, or agent-less options.
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Problem Management *
ITIL Problem Management module.
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Change Management *
ITIL Change Management module.
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Worksheets Module *
Attach Excel spreadsheets to cases and insert case data into a spreadsheet.
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Workflow/Signoff Module *
ITIL Change Workflow/Signoff.
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CRM Correspondence Module
Send and receive email correspondance to and from CRM Contacts.
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Extended One-Click Call Creation
Create cases with one click to apply templates with worksheets, assets, forms and tasks.
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Extended Security Model
Providing read-only access to users, for example supervisors or managers.
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Extended Auditing *
Log all user activity.
(Compliance with SAP and SOX).
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Enhancements to Scheduled Cases
Scheduled automated case creation from templates with tasks and escalations.
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Reporting Dashboard
Graph display for built-in reports.
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Cross-Browser Support
Natively run in Internet Explorer (8+), Firefox (8+), Safari & Chrome.
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versaSRS Patch Management
Ability to update versaSRS with patches via Administrator console.
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.NET Framework 4.0
Improved performance capabilities utilizing Microsoft .NET Framework 4.0.
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Updated Look & Feel
Apply stylised silver or blue interface.
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versaSRS Lite
Access to cases across network via WiFi on iPads, tablets, netbooks and smartphones (iPhone, Android & Windows).
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versaSRS Boost *
Optimise versaSRS performance with a customised fine-tuning package.
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