Latest News
9 January 2012
VersaDev UK - Open For Business
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9 January 2012
Welcome New Customers
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12 December 2011
versaSRS v5.0 Release Date & Release Notes
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18 November 2011
Integrate your 3CX PBX Phone System with versaSRS via versa3CX
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27 October 2011
VersaDev Expands Into UK
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5 September 2011
Welcome New Customers
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5 July 2011
Join us at the itSMFA LEADit 2011
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5 July 2011
Majella Wines at PacRim
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16 May 2011
Join us at CommunicAsia 2011
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11 May 2011
VersaDev at PacRim IT Service Management 2011
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25 March 2011
Welcome New Customers NightOwl & The Animal Health Board
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9 February 2011
VersaDev at Service Desk & IT Support Show
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4 February 2011
Regency Media improving customer service through versaSRS
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Customer Spotlight
  VersaSRS
is very easy and straightforward to implement. We host our own VersaSRS, also have great support from VersaDev."
Eric Kuncoro,
Web Technology Consultant, eWorks
read the complete case study |
We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers "
Dan Wilson
Director, Cord International
read the complete case study |
versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics on a daily, weekly and monthly basis."
Randall O. Walrond, President
IVR Technologies
read the complete case study |
The product installed in minutes and was configured not long after."
Dominic Borg
Service Delivery Manager
Regency Media
read the complete case study |
versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."
David Mitchell
Systems Manager
Emmanuel College
read the complete case study |
versaSRS has greatly improved the entire process for service requests .. And we have only touched on the surface of what the software is really capable of."
Jannis Seccafien, Customer Service Officer Property, Adelaide City Council
read the complete case study |
In the case of our largest contract we were able to provide more than the Service Level Agreements."
Michael Blake
Service Manager
Australian Satellite Communications
read the complete case study |
Help Desk & Service Request Software - Our Customers
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Company:
NewSpec Pty Ltd
Location: Australia
Industry
Sectors: Science,
Lasers,
Photonics
Web: http://www.newspec.com.au
NewSpec offers three industry leaders, Newport, Spectra-Physics and Veeco to provide its Australasian customers with a single source solution for virtually all of your laser, photonics and surface metrology needs.
One Company, One Source, One Solution
NewSpec was established in December 2004 as an Australian-owned sales, marketing and service company and is built on the philosophies of cooperative based selling & marketing, providing a sustainable service structure and an integrated and automated approach to overall operations.
Through these key strategies we provide laser systems and related optical equipment to the scientific research, aerospace & defence, microelectronics and life-science markets, throughout Australia and New Zealand.