Help Desk & Service Request Software: Web-Based
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The Internet/Intranet provides the best medium available to connect staff, departments, organizations and customers worldwide to a central system that can manage their day to day operations with ease.
Working in a Web browser environment offers a number of cost and time saving benefits.
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Benefits
- Easy to Deploy and
Secure - VersaDev's
web-based software is installed on a local, secure
Web server internal to your organization. In other
words, it is accessed through your intranet.
Industry standard protocols such as Virtual Private
Networking (VPN) and Secure Sockets Layer (SSL) can
be used to secure the application to only designated
personnel. Special end-user software is not
required: All that is needed is a Web-browser,
enabling access regardless of computer type.
- Single Point of Entry
- Single Point of Entry across
your enterprise makes working and managing your
business easier, quicker and more productive.
- Huge Cost Saving
- Since the installation of
VersaDev Web Software is done at one centralized
location, not only will you gain significantly
faster performance, your IT department will only
have to support one application on the main server,
as opposed to any number of individual computers (as
they would with a Desktop Application).
- Seamless Upgrades
- All upgrades can be made
seamlessly right to the application server,
ultimately making it cheaper to deploy and maintain.
In addition, since the Web product is fully
compatible with the Windows version, the upgrade
process is easy and users can be gradually phased
in.
- Top Security
- VersaDev solutions offer
robust security, audit trail capabilities and
scalable record storage features.