Latest News
9 January 2012
VersaDev UK - Open For Business read more  |
9 January 2012
Welcome New Customers read more  |
12 December 2011
versaSRS v5.0 Release Date & Release Notes read more  |
18 November 2011
Integrate your 3CX PBX Phone System with versaSRS via versa3CX read more |
27 October 2011
VersaDev Expands Into UK read more  |
5 September 2011
Welcome New Customers read more  |
5 July 2011
Join us at the itSMFA LEADit 2011 read more  |
5 July 2011
Majella Wines at PacRim read more  |
16 May 2011
Join us at CommunicAsia 2011 read more  |
11 May 2011
VersaDev at PacRim IT Service Management 2011 read more  |
25 March 2011
Welcome New Customers NightOwl & The Animal Health Board read more  |
9 February 2011
VersaDev at Service Desk & IT Support Show read more  |
4 February 2011
Regency Media improving customer service through versaSRS read more  |
Customer Spotlight
 VersaSRS is very easy and straightforward to implement. We host our own VersaSRS, also have great support from VersaDev."
Eric Kuncoro,
Web Technology Consultant, eWorks
read the complete case study  |

We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers "
Dan Wilson
Director, Cord International
read the complete case study  |

versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics on a daily, weekly and monthly basis."
Randall O. Walrond, President
IVR Technologies
read the complete case study  |

The product installed in minutes and was configured not long after."
Dominic Borg Service Delivery Manager
Regency Media
read the complete case study  |

versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."
David Mitchell
Systems Manager Emmanuel College
read the complete case study  |

versaSRS has greatly improved the entire process for service requests .. And we have only touched on the surface of what the software is really capable of."
Jannis Seccafien, Customer Service Officer Property, Adelaide City Council
read the complete case study  |

In the case of our largest contract we were able to provide more than the Service Level Agreements."
Michael Blake
Service Manager Australian Satellite Communications
read the complete case study  |
versaSRS - Help Desk | Service Desk | ITSM - Features: Simple Installation
<< Back to Features
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versaSRS only takes minutes to install enabling your business to be up and running out-of-the-box.
The versaSRS web based application is installed in minutes via a simple and easy installer package. versaSRS also includes a stand-alone desktop application to install, configure and manage all parameters of the database and application – giving Administrators the power to comprehensively manage the system.
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Benefits
- A Low and Affordable Total Cost of
Ownership – with a simplified, rapid rollout of a 100%
Web-Browser Based solution.
- Ease of Deployment and Access - By being
installed on a local and secure Web Server internal to an
organisation - providing access seamlessly through the intranet.
No special end user software is required; all that is needed is
a Web Browser.
- Seamless Upgrades – made right
to the Application Server, ultimately making it cheaper to
deploy and maintain, with the upgrade process being
straightforward, efficient and giving users instant access to
the latest version.
- Security – Industry standard
protocols such as Virtual Private Networking (VPN) and Secure
Sockets Layer (SSL) can be used to secure the application, with
versaSRS also inherently providing robust user role
security, audit trail capabilities and comprehensive record
storage features.
- Create, Customize & Deploy –
your business can choose to either use the default Application
Interface Screens - or create and customize your own System
Operator, Technician and End Customer Portals (Inter/Intra -
net) - or you can even utilize your existing business
applications to create records.
This allows your
business the ability to utilize the underlying versaSRS
engine and processes, yet providing your business the power and
flexibility to tailor the solution to fit your needs.