versaSRS HelpDesk only takes minutes to install enabling your business to be up and running out-of-the-box. The versaSRS HelpDesk web based application is installed in minutes via a simple and easy installer package. versaSRS HelpDesk also includes a stand-alone desktop application to install, configure and manage all parameters of the database and application – giving Administrators the power to comprehensively manage the system.

Benefits 

• A Low and Affordable Total Cost of Ownership – with a simplified, rapid rollout of a 100% Web-Browser Based solution.
  
  
• Ease of Deployment and Access - By being installed on a local and secure Web Server internal to an organisation - providing access seamlessly through the intranet. No special end user software is required; all that is needed is a Web Browser.
  
  
• Seamless Upgrades – made right to the Application Server, ultimately making it cheaper to deploy and maintain, with the upgrade process being straightforward, efficient and giving users instant access to the latest version.
  
  
• Security – Industry standard protocols such as Virtual Private Networking (VPN) and Secure Sockets Layer (SSL) can be used to secure the application, with versaSRS HelpDesk also inherently providing robust user role security, audit trail capabilities and comprehensive record storage features.
  
  
• Create, Customize & Deploy – your business can choose to either use the default Application Interface Screens - or create and customize your own System Operator, Technician and End Customer Portals (Inter/Intra - net) - or you can even utilize your existing business applications to create records.
  
  This allows your business the ability to utilize the underlying versaSRS HelpDesk engine and processes, yet providing your business the power and flexibility to tailor the solution to fit your needs.