versaSRS HelpDesk Features: Customer Relationship Management

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Customer Relationship Management The integrated CRM in versaSRS HelpDesk will enable your organizations to better manage your customers through the introduction of reliable systems, processes and procedures.

Investments in a Customer Relationship Management (CRM) system can be beneficial for a company in terms of cost savings, ideal for companies who are currently feeling the heat from the present global economic crisis. Savings can be made through utilising these CRM systems, such systems that create and improvement of the customer experience, boosts in productivity, and increases in efficiency.


Benefits /p>

  • Ability to record multiple contacts against organisation.

  • Ability to record multiple addresses against organisation/contact.

  • Ability to record contact against multiple organisations.

  • Full integration and linking between versaSRS HelpDesk call history, communications and assets information system wide for contacts & organisation records.