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By using the Forms module staff can capture additional business specific data against a Ticket quickly and easily. The Forms module allows comprehensive forms or checklists to be created tailored exactly to your business needs.
Including the ability for Text Boxes, Dropdown lists, Radio Buttons, Validity Checks, User Prompting Dialogs plus many more features, your business can create whatever you like to capture information over and above standard Trouble and Issue based Ticket information.
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